Privacy Policy

1. Introduction

Welcome to INZOOZI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our website and services immediately.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, shipping and billing addresses when you create an account or make a purchase.
• Payment Information: Credit/debit card details, bank transfer information, and other payment-related data. Note: We do not store full payment card numbers.
• Account Information: Username, password, and profile details.
• Communication Data: Messages sent through our contact forms, WhatsApp, email, or customer support channels.
• Service Records: Information about repair services you request, including device details and service history.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including delivery and payment processing.
• Providing repair services and communicating about service status.
• Creating and managing your account.
• Sending order confirmations, updates, and service-related notifications.
• Responding to your comments, questions, and customer support requests.
• Improving our website, products, and services based on your feedback.
• Sending promotional materials and marketing communications (with your consent).
• Detecting and preventing fraud, unauthorized transactions, and other illegal activities.
• Complying with legal obligations and enforcing our terms of service.

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf (e.g., payment processors, delivery companies, hosting providers).
• Business Partners: Trusted partners who assist in our operations and service delivery.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: We may share information with third parties when you authorize us to do so.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure socket layer (SSL) technology for website connections, and regular security assessments.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings.
• Understand how you use our website.
• Improve your browsing experience.
• Personalize content and advertisements.

You can disable cookies through your browser settings, though some features of the website may not function properly without them.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Objection: Object to the processing of your data for marketing purposes.
• Withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, the purposes for which it was collected, legal requirements, and our legitimate business interests.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Rwanda. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: